Michael Hale

Michael Hale

Founder & CEO

Michael spent 35 years in Los Angeles and Orange counties, overseeing daily operations for Carter Insurance Claim Services, Inc. since its inception in 1987. Prior to his work with Carter, Michael served as Chief Claims Officer for Canadian Insurance Company in the US.

Michael’s storied insurance history also includes positions as Vice President and General Manager of all insurance operations in Southern California and Hawaii for Home Insurance Co and claims training and education with Fireman’s Fund in Dallas, TX and Jackson, MS. Michael was educated in Mississippi and through the University of Maryland’s European Division. He was honorably discharged from the United States Air Force after serving in many interesting places around the world.

(P) 714-731-6883

    
Kenton Kaplan

Kenton Kaplan

President and Chief Operating Officer

Kenton joined Carter Insurance Claim Services in 2018 and serves as President and Chief Operating Officer.  Kenton provides leadership for Carter and its’ clients in all aspects, including strategic operations, innovation and automation, consulting and review; product development, marketing and data analytics.

Kenton brings a wealth of industry knowledge, strategic operational experience and leadership to offer all of Carter’s clients outstanding service with a personal touch. Throughout his career, Kenton has served multiple roles in the P&C industry, providing support to all internal and external partners, including claim and underwriting departments, special investigation units, risk management services, training, consultation and advice. His background in claim coverage litigation and extra‐contractual exposures serves him well as he continues to advise clients on matters in audit and compliance, licensing, record retention and the like.

Kenton graduated with honors while receiving a B.A. from Creighton University in Omaha, NE and his J.D. from Southern Methodist University Dedman School of Law in Dallas, Texas. Kenton is an active member of the Nebraska State Bar Association and holds the following designations: Chartered Property and Casualty Underwriter, Associate in Claims, Associate in Surplus Lines, Associate in Reinsurance, Associate in Insurance Services, Associate in Risk Management, Associate in Management and Associate in Claims – Management.

Kenton has been published in multiple journals and has served as a featured and panel speaker many times throughout his career on topics ranging from claims, risk management and ethics.

(P) 714-623-7450

    

Caroline Swartz

AVP Claims and Risk Management

Caroline has served in a variety of positions in the insurance industry since 2008, from handling claim litigation, leading in-house legal teams, serving as senior counsel handling complex litigation, bad faith and coverage disputes, completing contract reviews and drafting policy forms and endorsements for multiple companies.

Caroline’s focus on commercial litigation products and her extensive history of advising on coverage and claim issues involving all lines of commercial property and casualty exposures serves Carter’s clients well as she continues to provide unrivaled advice to carriers, TPAS and other insurance service.

Caroline graduated from the University of Michigan, Ann Arbor, in 2005, and went onto graduate from law school at Creighton University, cum laude, in 2008.  Caroline received her Chartered Property and Casualty designation in 2010, and between 2009 to 2013 she received the following designations: Associate in Claims, Associate in Surplus Lines, Associate in Insurance Regulation and Compliance, Associate in Reinsurance, Associate in Insurance Services, Accredited Advisor in Insurance, Associate in Risk Management, Associate in Management, Associate in Fidelity and Surety Bonding, Associate in Commercial Underwriting, Associate in Personal Insurance, and Associate in Claims – Management. Caroline has also been featured as a panel speaker at national conferences for the American Bar Association and the Claims & Litigation Management Alliance. She is currently a member of those organizations, the Nebraska Bar Association and the Defense Research Institute, and was recently nominated for membership in the International Association of Defense Counsel.

(P) 714-316-5337

    

Crystal Cunningham

Assistant Vice President

Crystal began her professional career with Carter in 2003. She gained extensive knowledge of the ins and outs of the insurance industry through her early professional experience focused on client relations, customer service and internal operations. Over the course of her career experience, Crystal has held a variety of roles in administration, claims, underwriting and operations, providing for a well-rounded experience in the P&C industry.

Crystal currently serves as Assistant Vice President and manages client relations for both daily field claim assignments and Carter’s TPA and RRG management operations. She also utilizes her extensive property & casualty underwriting experience, managing books of business for professional liability and general liability nationwide.

Crystal’s management expertise with risk retention groups combined with her professionalism, knowledge and superior customer service, makes her a valuable asset to Carter and all of its clients.

(P) 714-316-5338

    
Gene Campbell

Gene Campbell

Quality Control Supervisor

Gene has served the industry for nearly 40 years, with nearly 10 in his current position with Carter. Gene serves as Quality Control Supervisor, managing Carter’s team of experienced adjusters and performing daily claim concierge services for high valued clients throughout the western United States.

Prior to Carter, Gene served in numerous claim examiner and management roles, handling quality control, catastrophe file work and direct reporting responsibility for clients throughout California and the United States. Gene is experienced in all Property & Casualty lines and is meticulous in his efforts to provide all of Carter’s clients with excellent service, timely reporting and accurate results. Gene holds multiple insurance designations, including Associate in Claims, Associate Insurance Claims ‐ Management, Real Property Administrator and Certified General Adjuster Designations.

(P) 818-612-4382